Refund Policy
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Refund Policy

Youth Principles guarantees satisfaction. If a customer is not pleased with any product we sell, we will offer a refund or exchange. All products are refundable/exchangeable within 30 days from the date of your order from YouthPrinciples.com. Please refer to your packing slip for return instructions.

In order to better serve our customers, a Payment Method Refund and Exchange Refund policy has been established. Customers can return their purchase with a valid sales receipt, YouthPrinciples.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer's Transaction History within 30 days from the date or purchase.

Payment Method Refund: Payment method refunds are given on product purchased with a major credit card and sent back, used or unused, within 30 days of the purchase date with a valid sales receipt, YouthPrinciples.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer's Transaction History within 30 days from the date or purchase.

Exchanges: If the customer returns non-opened, used or opened product, an exchange will be offered based on the amount paid (as shown on the sales receipt, YouthPrinciples.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer's Transaction History). 

In the absence of a sales receipt, YouthPrinciples.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer's Transaction History, an exchange will be offered on any Youth Principles brand product based on the lowest sale price or Member Price within the last 60 days with customer's ID verification.

Exchanges will be offered on Youth Principles brand products within 30 days from the purchase date with or without a sales receipt, YouthPrinciples.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer's Transaction History with a valid photo ID. 

No exchanges or refunds will be given on non-Youth Principles brand items unless they are accompanied with a valid sales receipt, YouthPrinciples.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer's Transaction History. 

Note: The exchanged product is to be the same retail price as that of the returned product. If the exchanged item is a higher price than the returned item, the customer will then be required to pay the balance due.

Merchandise Credit (Youth Principles Gift Card): If the customer returns an unused, unopened, used or opened Youth Principles product without a receipt and does not wish to process an exchange for a product, a Youth Principles Gift Card will be issued. The Youth Principles Gift Card will be issued for the product value as outlined in the Exchange policy. A return where the original payment was a Youth Principles Gift Card will be issued another Youth Principles Gift Card as a Merchandise Credit.

Credit Card: Credits will be issued to the original charge account when the product is returned within 30 days from the purchase date with a valid sales receipt or Youth Principles.com packing slip. Cash refunds will not be given. In the case of a lost, stolen, or closed credit card, the customer must provide a letter (on letterhead) from their credit card company that states the account was closed in good faith. The letter and valid sales receipt or YouthPrinciples.com packing slip must be presented at the store you are returning the products.

Debit Card: Debit card refunds will be issued as a cash refund within 30 days from the date of purchase with a valid sales receipt. Debit card refunds may also be issued to the original charged account if there is not sufficient cash available.

Mis-ships: If determined that Youth Principles mis-shipped a product, the shipping charge will be refunded if the customer requests a credit refund but not on exchanges

PayPal: PayPal returns must be mailed back to the Distribution Center address on the packing slip for refund/exchange. They cannot be processed in-store as a return.

Please note, only one opened container per household / order will be eligible for refund or exchange. If you purchase more than one item and both containers are opened, you will only be receiving a refund for one and you will not be able to return / exchange the 2nd opened container.